日期：2016-09-24 13:42:43 来源：www.jnzyxlzx.com
Emotional counseling refers to psychological consultants and visitors through negotiation, discussion, advice, inspiration and education, to help them solve their psychological confusion and mental disorder related emotions, emotional aspects, improve the ability to adapt, improve physical and mental health. Below small make up for you to introduce the characteristics of emotional and psychological counseling.
1 principles of making friends. In the emotional and psychological counseling, the consultants should make friends with each other, make them feel warm, without fear, heart stability. Emotional counseling process seems to be a conversation between friends, some of the psychological guidance, as if by a friend to make recommendations.
2 principles of education. In some cases, emotional counseling, counselors, teachers should be good at giving systematic guidance tireless in teaching others. He proposed to visitors to have a correct analysis of opinions, encourage him to deal with her emotional problems or abnormal psychological state, teach him how to distinguish between right and wrong, gradually reversed.
3 heuristic principles. In emotional counseling, to inspire visitors to understand their own problems, to find the causes of these problems, and to further inspire him how to overcome, to reverse. This process should not be used simple and rude to teach and rebuke, so that visitors lose the courage and confidence to reverse.
4 integrity principle. The psychological activities as a whole, therefore, all aspects of emotional activities and people are closely linked, therefore, the emotional psychological counseling, must pay attention to the integrity, must not be used piecemeal, temporary measures piecemeal, all psychological guidance should fully consider stages for each stage to solve a contradiction, from the point to the surface, thus comprehensive breakthrough, achieved good effect of consultation.
5 general and special combination principle. In the emotional psychology consultation, the visitor's question has its general rule, but it is also special. Even if two people have the same emotional problems, it will be different because of their living environment, growth and development, personality characteristics of different. Therefore, in the analysis, diagnosis and guidance, we must pay attention to the combination of general and special principles, in order to achieve a multiplier effect.
6 confidentiality principle. In the emotional consultation, the principle of confidentiality must be done. The content must be kept confidential talk to visitors, and even his name, occupation, diagnosis must be kept confidential, must not be at leisure as jokes, everywhere.
7 consultation and treatment principle. In the emotional counseling, if the clinical diagnosis of visitors through psychological counseling can clearly make certain mental illness or mental illness, this must be combined with psychological therapy in the psychological consultation process, so it is really responsible for visitors.
I hope that the above introduction to help you, oh, we in good faith to close to the customer, to meet customer satisfaction, to retain customers, to lead customers to personality, your satisfaction is our greatest pursuit.